Who We Are

Our website address is:https://mslinparts.com/

Thank you for visiting Xinxin Hydraulics, we understand the critical nature of the heavy machinery industry. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our site for excavator engine parts, hydraulic components, and related services.

What Personal Data We Collect and Why We Collect It

1.INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device (IP address, time zone, etc.). Additionally, when you make a purchase or attempt to make a purchase, we collect:
• Contact Information: Name, business email, and phone number.
• Business Details: Company name, VAT/Tax ID (for customs clearance).
• Technical Data: To ensure parts compatibility, we may collect machinery-related data you provide, such as excavator models, engine serial numbers (ESN), and part numbers.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information generally to fulfill any orders placed through the Site, including:
• Order Processing: Processing payments and arranging for shipping (DHL, FedEx, or Sea Freight).
• Technical Support: Confirming that the hydraulic or engine parts you ordered are 100% compatible with your machine.
• Communication: Providing you with quotes, invoices, and shipping updates.
• Risk Mitigation: Screening orders for potential risk or fraud.

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties only to help us provide our services:
• E-commerce Platform: We use WooCommerce to power our online store.
• Logistics Providers: We share your address and contact info with shipping carriers and freight forwarders to ensure your heavy parts reach your job site.
• Compliance: We may share your information to comply with applicable laws and regulations.

4. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records. For the machinery industry, we keep this data to help you track your parts replacement history and facilitate future warranty claims.

5. OUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Please contact us through the information below.

6. CHANGES

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

7. CONTACT US

For more information about our privacy practices, or if you have questions, please contact us by e-mail at:
jiangronglin023@gmail.com.
Zhuji Construction Machinery Market,
Zhongshan Avenue Middle, Tianhe District,
Guangzhou, Guangdong, China.